Certain Clans of Chayil products are manufactured, packaged, stored, and shipped by Ad Magic, Inc., an independent third-party manufacturing and fulfillment provider.
By purchasing a physical product from our store, you acknowledge that your order information may be provided to Ad Magic and its authorized shipping partners as necessary to manufacture, fulfill, and deliver your order.
Clans of Chayil remains responsible for assisting customers with order-related questions. However, the physical handling and shipment of an order may be completed directly by Ad Magic or another authorized fulfillment provider.
Orders are generally submitted for fulfillment within 90 days after payment has been successfully processed and kickstarter has successfully launched.
Processing time refers to the period required to confirm, prepare, manufacture, package, or transfer an order to the shipping carrier. Processing time does not include the carrier’s transit time.
Orders placed on weekends, holidays, during product launches, or during periods of unusually high demand may require additional processing time.
Customers will receive an order confirmation after checkout. A shipping confirmation will be sent when tracking information becomes available.
Some products may be manufactured, printed, assembled, or packaged after an order is placed. These products may require longer processing periods than products already held in inventory.
Any product-specific production estimate shown on a product page is an estimate and may be affected by:
When a product page provides a different processing or shipping estimate, the information on that product page controls.
Products identified as preorders, reservations, Kickstarter rewards, crowdfunding products, or advance-production items will not ship until manufacturing and fulfillment are complete.
Estimated fulfillment dates for these products are projections rather than guaranteed delivery dates. Production schedules may change because of manufacturing, freight, customs, inspection, or supply-chain delays.
If a significant delay occurs, we will provide customers with an updated estimate and any cancellation or refund options required by applicable law.
Orders containing both preorder and in-stock merchandise may be held until all items are ready or may be shipped separately.
Shipping charges are calculated and displayed during checkout whenever possible. Rates may be based on:
The customer is responsible for reviewing and accepting all shipping charges before completing the purchase.
Promotional free-shipping offers may be limited by product, order value, destination, or promotional period.
Estimated transit times begin after the order has been processed and accepted by the shipping carrier.
Carrier delays, customs reviews, severe weather, remote delivery locations, and other circumstances outside our control may affect delivery.
Ad Magic, Clans of Chayil, or an authorized fulfillment provider may select the shipping carrier and service used for an order.
Available carriers may include the United States Postal Service, UPS, FedEx, DHL, or other regional and international carriers.
A customer’s preferred carrier cannot be guaranteed unless a specific carrier option is offered and selected during checkout.
Tracking information may be sent to the email address provided during checkout when it becomes available.
Tracking information may take between 24 and 72 hours to update after a shipping label is created. Creation of a shipping label does not necessarily mean the carrier has physically received the package.
Customers are responsible for monitoring their tracking information and making reasonable arrangements to receive their packages.
An order may arrive in more than one shipment when:
Customers will not be charged additional shipping fees solely because we divide an order into multiple shipments, unless the customer requested a special shipping arrangement that creates additional costs.
Separate tracking numbers may be provided for each package.
Customers are responsible for providing a complete and accurate shipping address at checkout.
Before submitting an order, customers should confirm:
Clans of Chayil and its fulfillment providers are not responsible for delivery problems caused by incomplete, incorrect, outdated, or undeliverable address information supplied by the customer.
Address changes are not guaranteed after an order has entered production or fulfillment.
If a package is returned because of an address error, refusal, or failed delivery attempt, the customer may be responsible for additional shipping charges before the order is reshipped.
Requests to change or cancel an order should be submitted as soon as possible to ravenmail@clansofchayil.com
An order cannot be changed or canceled after it has entered manufacturing, packaging, fulfillment, or carrier possession unless otherwise required by applicable law.
Submitting a cancellation request does not guarantee that the order can be stopped.
Approved refunds will be processed according to our Refund and Return Policy.
Shipping and delivery dates are estimates unless expressly stated otherwise.
When we learn that an order cannot be shipped within the timeframe originally stated, we will provide an updated shipping estimate and any cancellation or refund options required by applicable law.
Customers may contact us at ravenmail@clansofchayil.com when an order has not shipped within the stated processing period.
A package may be considered lost when:
Customers must report a potentially lost package to ravenmail@clansofchayil.com within 14 days of the last estimated delivery date.
We may require the customer to:
After investigating the shipment, we may provide a replacement, refund, store credit, or another appropriate resolution based on the circumstances and applicable law.
When tracking shows that a package was delivered but the customer cannot locate it, the customer should:
Clans of Chayil will assist with reasonable carrier investigations. A refund or replacement is not automatically guaranteed solely because a package marked as delivered cannot be located.
Nothing in this section limits any rights available to the customer under applicable consumer-protection law.
Customers should inspect their packages promptly after delivery.
Products that arrive damaged, defective, incomplete, or incorrect must be reported within 7 or 14 calendar days of delivery by emailing ravenmail@clansofchayil.com.
The report should include:
Customers should retain the product and all packaging until the claim is resolved. We may request additional information or require the product to be returned.
Approved claims may be resolved through replacement parts, a replacement product, store credit, or a refund.
Customers are responsible for providing a reasonably secure delivery location and monitoring tracking information.
Clans of Chayil is not generally responsible for packages stolen after the carrier has completed delivery to the address provided. We will, however, assist customers with available carrier documentation or claim information.
Customers concerned about package theft should consider using a secure delivery location, signature service, carrier hold location, parcel locker, or other available delivery-management option.
International shipping may be available only to destinations displayed during checkout.
International orders may be subject to:
Unless expressly stated otherwise during checkout, these charges are not included in the purchase price or shipping fee and are the responsibility of the recipient.
We cannot declare an order as a gift or intentionally report an inaccurate customs value.
Customs processing may delay delivery. Clans of Chayil cannot control or guarantee the time required by customs authorities.
If an international package is refused, abandoned, or returned because customs charges were not paid, any refund may be reduced by:
No refund will be issued until the returned merchandise is received and inspected, except where applicable law requires otherwise.
We may be unable to ship certain products to particular countries, territories, military addresses, post office boxes, freight-forwarding services, or other restricted destinations.
Shipping availability displayed during checkout does not guarantee that every product can legally or practically be delivered to the selected destination.
We reserve the right to cancel and refund an order that cannot be fulfilled because of carrier restrictions, export controls, product regulations, suspected fraud, or other legal or logistical limitations.
Customers who choose to deliver an order through a freight forwarder, reshipping company, export service, or similar intermediary do so at their own risk.
Our delivery responsibility is generally completed when the carrier confirms delivery to the intermediary at the address provided during checkout.
Damage, loss, delay, customs problems, or missing components occurring after delivery to the intermediary may not qualify for replacement or refund, except where applicable law requires otherwise.
We are not responsible for shipping delays caused by events outside our reasonable control, including:
This provision does not remove any cancellation, refund, or consumer rights that cannot legally be waived.
Questions regarding shipping, tracking, damaged products, or order fulfillment should be directed to:
Clans of Chayil Customer Support
Email: ravenmail@clansofchayil.com
Website: Clansofchayil.com
Please include your order number when contacting customer support. Thank you for supporting us with your business.
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